Introduction

We are committed to protecting your privacy and the confidentiality of your personal information. This privacy policy explains how we collect, use, and disclose your personal information when you use our psychotherapy and counselling service and psychotherapy referral service. By using our services, you consent to our collection, use, and disclosure of your personal information as described in this privacy policy.

 

What Information We Collect?

We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, and mailing address.

• Payment Information: Your credit card number, billing address, and other payment details.

• Health Information: Information about your physical and mental health, including your medical history, symptoms, and treatment.

• Other Information: Information you provide to us when you contact us or use our services, including your feedback, questions, and concerns.

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How We Use Your Information?

We may use your personal information for the following purposes:

• To provide our psychotherapy and counselling service and psychotherapy referral service to you.

• To process your payments for our services.

• To communicate with you about our services, including appointment reminders and service updates.

• To respond to your inquiries, feedback, questions, and concerns.

• To comply with legal and regulatory requirements.

 

How We Disclose Your Information?

We may disclose your personal information to the following types of third parties:

• Service Providers: We may share your personal information with third-party service providers who help us to provide our services, including but not limited to payment processors, hosting providers, and IT support.

• Legal and Regulatory Authorities: We may disclose your personal information as required by law or as necessary to comply with legal or regulatory requirements.

• Business Transfers: We may transfer your personal information to a third party in connection with a merger, acquisition, or sale of all or a portion of our assets.

 

How We Protect Your Information?

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security technologies and procedures to safeguard your personal information.

 

Hosting and Data Storage

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

Payment Processing

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Third-Party Services

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies, or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 

Cookies

We use cookies on our website to personalize your experience, analyze website usage, and target advertisements. By using our website, you consent to our use of cookies. You can opt-out of cookies by adjusting your browser settings.

 

Your Rights

You have the right to access, correct, or delete your personal information that we hold about you. If you would like to exercise any of these rights, please contact us. We will respond to your request within a reasonable time and, in any event, within the time required by law.

 

Retention of Your Information

We will retain your personal information for as long as necessary to provide our services to you and to comply with legal and regulatory requirements. We may also retain your personal information for a longer period of time for the purpose of resolving disputes, enforcing our agreements, and for other legitimate business purposes.

 

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take reasonable steps to delete such information.

 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, without notice. If we make any material changes to this privacy policy, we will notify you by email or by posting a notice on our website.

 

Contact Us

If you have any questions about this privacy policy, please contact us via info@fokthecounsellor.com.

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Thank you for choosing our psychotherapy and counselling service and psychotherapy referral service.